Ubuntu
xorg package

Ubuntu now does not restart after being suspended.

Asked by Louis Peutzen

When I installed UNBUNTU and was suspending my computer, it came back. Now he won't call again after I have suspended him. I had some problems with this installation due to intermittent hardware issues (power supply and bad contact on SATA hard drive connection). Will I have to reinstall Unbuntu 18.04 ?!
Note: This text was translated from the original in Portuguese (below) in google translator.

Quando instalei o UNBUNTU e suspendia meu computador, ele voltava. Agora ele não liga novamente após eu o ter suspendido. Tive alguns problemas com essa instalação por problemas intermitentes com o hardware (fonte de alimentação e mal contato na conexão SATA do HD ). Terei de reinstalar o Unbuntu 18.04 ?!
Obs. Esse texto foi traduzido do original em português no google tradutor.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: xorg 1:7.7+19ubuntu7.1
ProcVersionSignature: Ubuntu 5.0.0-27.28~18.04.1-generic 5.0.21
Uname: Linux 5.0.0-27-generic x86_64
.tmp.unity_support_test.0:

ApportVersion: 2.20.9-0ubuntu7.7
Architecture: amd64
CompositorRunning: None
Date: Tue Sep 17 22:02:19 2019
DistUpgraded: Fresh install
DistroCodename: bionic
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, including running git bisection searches
GraphicsCard:
 NVIDIA Corporation GF108 [GeForce GT 430] [10de:0de1] (rev a1) (prog-if 00 [VGA controller])
   Subsystem: eVga.com. Corp. GF108 [GeForce GT 430] [3842:1335]
InstallationDate: Installed on 2019-03-27 (174 days ago)
InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210)
MachineType: System manufacturer System Product Name
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-27-generic root=/dev/mapper/ubuntu--vg-root ro drm.debug=0xe plymouth:debug
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/18/2009
dmi.bios.vendor: Phoenix Technologies, LTD
dmi.bios.version: ASUS P5N-E SLI ACPI BIOS Revision 1406
dmi.board.name: P5N-E SLI
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: 1.XX
dmi.chassis.asset.tag: 123456789000
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvrASUSP5N-ESLIACPIBIOSRevision1406:bd11/18/2009:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP5N-ESLI:rvr1.XX:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
version.compiz: compiz 1:0.9.13.1+18.04.20180302-0ubuntu1
version.libdrm2: libdrm2 2.4.97-1ubuntu1~18.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.8-0ubuntu0~18.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx 19.0.8-0ubuntu0~18.04.1
version.xserver-xorg-core: xserver-xorg-core N/A
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
xserver.bootTime: Wed Apr 24 21:29:22 2019

Question information

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Ubuntu xorg Edit question
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This question was originally filed as bug #1844467.

Revision history for this message
Chris Guiver (guiverc) said : 		#1

Thank you for taking the time to report this issue and helping to make Ubuntu better.

Examining the information you have given us (esp. "will I have to re-install"), this does not appear to be a bug report so we are closing it and converting it to a question in the support tracker. We understand the difficulties you are facing, but it is better to raise problems you are having in the support tracker at https://answers.launchpad.net/ubuntu if you are uncertain if they are bugs.

You can also find help with your problem in the support forum of your local Ubuntu community http://loco.ubuntu.com/ or asking at https://askubuntu.com or https://ubuntuforums.org, or for more support options please look at https://discourse.ubuntu.com/t/community-support/709

For help on reporting bugs, see https://help.ubuntu.com/community/ReportingBugs.

Revision history for this message
Chris Guiver (guiverc) said : 		#2

I don't have any answers, but your cpu (q9300) is almost equivalent to mine (q9400) so I'll tell you what I'd do in your position.

I would download a Ubuntu ISO if you don't already have it, write to media (thumb-drive) and test your system using that. I would try using the 'live' media as your system for awhile. I would suspend it a couple of times, and leave it suspended overnight or however you normally suspend your box and see it if resumes.

I might also use a Ubuntu 18.04 LTS ISO (so you're using the 4.15 instead of HWE kernel) though as the nvidia card won't likely be used in 'live' sessions it won't be identical to your installed system and may work, but issue may survive if re-installed. I suspect the different kernel won't make a difference.

I have no issues suspending my old dell d755/d80/d960 boxes though they don't have nvidia cards in them. You've acknowledged hardware issues relating to power, so it maybe your PSU is struggling. If you're capable of it, I'd probably cap-check (look your motherboard over looking for swollen capacitors or other trouble signs), check the power supply voltages for constant power (if you have multiple hard drives in your system, removing one so there is less power draw on your PSU may also fix your issue).

On a ~decade old box, the PSU won't be capable of providing the power originally did (thus why removing hardware you can live without, eg. extra HDDs will help, esp. given you have a gpu).

You could use debsums to validate your install, but I'd expect any differences to be changes you made, though they could be the result of prior problems with hardware/psu - so I don't know if a re-install would help.

 If you do re-install, backup, and I would use 'something-else' and ensure you don't format. A re-install using this will take note of your added packages, wipe system directories, install, then add-back your additional software (if available in repos) without touching user data - as long as you don't format - but backup anyway.

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