Ubuntu
ubiquity package

22.04 installer doesn’t proceed after taking user info

Asked by John Center

I’m trying to install Ubuntu 22.04 on an new 4TB drive. (My system has a separate pair of win10 raid drives, also.) I formatted the drive as gpt, with 1GB ESP partition, 1 32GB swap partition & the remaining space as btrfs / partition. Once I get past the time zone & user account page, the installer just sits there, no disk activity happens. I’ve tried to run ubiquity in debug from a terminal to see what’s happening, but nothing is logged. What am I missing to get this installed?

Thanks!

    -John

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Manfred Hampl
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Bernard Stafford (bernard010) said : 		#1

https://www.truthinit.com/index.php/video/498/gpt-manual-disk-partitioning-guide-for-ubuntu-linux/#

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John Center (jlcenter) said : 		#2

Thanks for the video, but that’s pretty much what I did, except for formatting for btrfs. Ubiquity pops up after setting up the user account, & it says that it’s creating the btrfs file system for / in partition #3 of SCSI (0,0,0) (sda), but then nothing happens. No drive activity, only the window showing the Welcome to Ubuntu info slides.

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Bernard Stafford (bernard010) said (last edit ): 		#3

Did you follow through the entire slide show and after to where the installer
prompts to eject the media for a reboot ?
Did you verify your download ?
https://ubuntu.com/tutorials/how-to-verify-ubuntu#1-overview
Or use Etcher to flash a USB which verifies the checksum automatically.
 https://www.balena.io/etcher/
https://ubuntu.com/tutorials/install-ubuntu-desktop#1-overview
I had no problem installing Ubuntu 22.04 LTS.

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Best Manfred Hampl (m-hampl) said : 		#4

From the Ubuntu 22.04 release notes:

Ubuntu Desktop
A hang of the Ubuntu Desktop installer, Ubiquity, has been observed, where it is scanning NTFS partitions to determine if they can be resized. The symptom of this is a spinning ball cursor when attempting to continue past the installer ‘Updates and other software’ screen. If this occurs, please reboot and try again.

Bug #1946828

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John Center (jlcenter) said : 		#5

If this is the problem, the suggested solution doesn’t work. I’ve rebooted several times & the same problem reoccurs every time.

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John Center (jlcenter) said : 		#6

Is there a way to hide the other ntfs drives/partitions from Ubiquity?

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Manfred Hampl (m-hampl) said : 		#7

Maybe worth trying:
Start the installer in the "Try Ubuntu without installing" mode and then start the installer from the icon on the desktop.

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John Center (jlcenter) said : 		#8

That’s how I do it by default, I like to preview the distribution before I install it. 😉

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Manfred Hampl (m-hampl) said : 		#9

Ok, then try the other option. Boot the installer and select "install Ubuntu".

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John Center (jlcenter) said : 		#10

I was finally able to install Ubuntu when I disconnected the other drives in my system. I don’t understand why Ubiquity kept scanning for other drives when I told it which one to use. Maybe something for the new installer to address. One thing I was happy about, when I installed btrfs, it automatically created the @home subvolume. I was afraid I would have to do it manually.

Thanks!

    -John

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John Center (jlcenter) said : 		#11

Thanks Manfred Hampl, that solved my question.

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E (emss) said : 		#12

I think I may have another solution to this issue.

I had similar problems with the Ubuntu Desktop installer, Ubuntu Server installer, and Pop OS. By removing "quiet" from the GRUB parameters in the installer, I was able to see more diagnostic messages include some about being unable to mount various disks. I think the problem is that despite my best efforts, I was unable to get windows to cleanly unmount disks and then the various linux installers got stuck.

I ended up reading https://askubuntu.com/questions/145902/unable-to-mount-windows-ntfs-filesystem-due-to-hibernation and following the advice there to do something like `sudo ntfs-3g -o remove_hiberfile ...` to remove the windows hibernation file on other windows disks. After that I was able to successfully run the installer.

Some additional things I did which may help others include update the bios, disable TPM and secure boot, disable fast boot, update the firmware on my SSD drive due to a firmware bug, and deal with log spam from PCIe issues (https://askubuntu.com/questions/1394924/35-gb-day-of-pcie-bus-error-severity-corrected-type-data-link-layer-in-sy).

TL;DR: Windows is trouble and you may have the best luck manually removing offending hibernation files.