Ubuntu
hplip package

hp 5mp printer fails to print a second time under ubuntu 11.10

Asked by Michael Hills

hp laserjet 5mp prints ok the first time under ubuntu 11.10, but needs a reboot before printing a second time. The printer is recognised the second time but jobs are marked pending. I installed hplip-3.11.10.

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actionparsnip
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actionparsnip (andrew-woodhead666) said : 		#1

Can you give the output of:

lsb_release -a; hp-check

Thanks

Revision history for this message
Michael Hills (mhills-m) said : 		#2

Thanks for responding. Here is the additional information:

lsb_release -a

No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 11.10
Release: 11.10
Codename: oneiric

hp-check

HP Linux Imaging and Printing System (ver. 3.11.10)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before
compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper
dependencies
are installed to successfully compile
HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a
distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied
tarball
has the proper dependencies installed to successfully
run.
3. Both compile- and run-time check mode (-b or --both) (Default): This
mode
will check both of the above cases (both compile- and run-time
dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
 ---------------

Basic system information:
Linux michael-Dell-DC051 3.0.0-13-generic #22-Ubuntu SMP Wed Nov 2
13:25:36 UTC 2011 i686 i686 i386 GNU/Linux

Distribution:
ubuntu 11.10

Checking Python version...
OK, version 2.7.2 installed

Checking PyQt 4.x version...
OK, version 4.8.5 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.5.0
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.84.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
 ------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with
the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the
-r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System
development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language
interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library
development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of
programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for
commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the
libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax
functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming
language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
 ----------------------

Currently installed HPLIP version...
HPLIP 3.11.10 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.11.10

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.11.10
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be
changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.11.10
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
device_uri = hp:/usb/photosmart_7600_series?serial=MY3641118M84

[installation]
date_time = 26/11/11 12:13:51
version = 3.11.10

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

HP-LaserJet-5MP
---------------
Type: Unknown
Device URI: usb://HP/LaserJet%205MP
PPD: /etc/cups/ppd/HP-LaserJet-5MP.ppd
PPD Description: HP LaserJet 5MP Postscript (recommended)
Printer status: printer HP-LaserJet-5MP is idle. enabled since Fri 25
Nov 2011 07:59:13 GMT
warning: Printer is not HPLIP installed. Printers must use the hp: or
hpfax: CUPS backend to function in HPLIP.

----------------------
| SANE CONFIGURATION |
 ----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

---------------------
| PYTHON EXTENSIONS |
 ---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

---------------
| USER GROUPS |
 ---------------

michael adm lp dialout cdrom plugdev lpadmin admin sambashare

-----------
| SUMMARY |
 -----------

error: 1 error or warning.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

On Fri, 2011-11-25 at 19:11 +0000, actionparsnip wrote:
> Your question #180001 on hplip in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/hplip/+question/180001
>
> Status: Open => Needs information
>
> actionparsnip requested more information:
> Can you give the output of:
>
> lsb_release -a; hp-check
>
> Thanks
>

Revision history for this message
Michael Hills (mhills-m) said : 		#3

Additional information:

I have just discovered that my printer has a parallel printer/usb cable
which shows in lsusb as

Bus 004 Device 002: ID 067b:2305 Prolific Technology, Inc. PL2305
Parallel Port

Not sure whether this is relevant.

On Fri, 2011-11-25 at 19:11 +0000, actionparsnip wrote:
> Your question #180001 on hplip in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/hplip/+question/180001
>
> Status: Open => Needs information
>
> actionparsnip requested more information:
> Can you give the output of:
>
> lsb_release -a; hp-check
>
> Thanks
>

Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#4

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

No devices found.

Is it turned on why you ran the command? Do you have a parallel port on the system?

Revision history for this message
Michael Hills (mhills-m) said : 		#5

Yes to both of your questions. The printer uses a parallel port/usb
cable.

On Sat, 2011-11-26 at 13:31 +0000, actionparsnip wrote:
> Your question #180001 on hplip in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/hplip/+question/180001
>
> Status: Open => Needs information
>
> actionparsnip requested more information:
> --------------------------
> | DISCOVERED USB DEVICES |
> --------------------------
>
> No devices found.
>
> Is it turned on why you ran the command? Do you have a parallel port on
> the system?
>

Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#6

Tried parallel connection?

Revision history for this message
Michael Hills (mhills-m) said : 		#7

Not sure how to do this. The parallel port is greyed out in hp-install.

On Sat, 2011-11-26 at 15:55 +0000, actionparsnip wrote:
> Your question #180001 on hplip in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/hplip/+question/180001
>
> Status: Open => Needs information
>
> actionparsnip requested more information:
> Tried parallel connection?
>

Revision history for this message
Best actionparsnip (andrew-woodhead666) said : 		#8

if you use:

firefox http://localhost:631

It may wrk there. I have to use it for my HP Deskjet 960C

Revision history for this message
Michael Hills (mhills-m) said : 		#9

I tried this and it finds my printer, but test page does not print.
Message is Waiting for printer to become available. Not clear what to do
next in cups.

On Sat, 2011-11-26 at 18:01 +0000, actionparsnip wrote:
> Your question #180001 on hplip in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/hplip/+question/180001
>
> Status: Open => Answered
>
> actionparsnip proposed the following answer:
> if you use:
>
> firefox http://localhost:631
>
> It may wrk there. I have to use it for my HP Deskjet 960C
>

Revision history for this message
Michael Hills (mhills-m) said : 		#10

I finally cracked it by uninstalling hplip.

Many thanks for your time and help.

On Sat, 2011-11-26 at 18:01 +0000, actionparsnip wrote:
> Your question #180001 on hplip in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/hplip/+question/180001
>
> Status: Open => Answered
>
> actionparsnip proposed the following answer:
> if you use:
>
> firefox http://localhost:631
>
> It may wrk there. I have to use it for my HP Deskjet 960C
>

Revision history for this message
Michael Hills (mhills-m) said : 		#11

I finally got my 5mp printer working by uninstalling hplip-3.11.10. The story seems to have been that my printer was not recognised by ubuntu 11.10, so I installed hplip, but then an update of ubuntu meant the printer was recognised but hplip was getting in the way of printing. At least, that's what seems to have happened.