can't add email address to launchpad account

Asked by Dave Holland

I tried to add an email address (<email address hidden>) to my launchpad account (dh3) and got this error message:

Sorry, something just went wrong in Launchpad.
We’ve recorded what happened, and we’ll fix it as soon as possible.
Apologies for the inconvenience.
(Error ID: OOPS-1587H939)

Is there anything I can do at this stage? I had previously tried registering with <email address hidden> and the registration email never arrived.

thanks,
Dave

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Solved
For:
Launchpad itself Edit question
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Solved by:
Steve McInerney
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Dave Holland (dh3) said :
#1

In case there was an existing account I tried to merge it, but I got this error message:

Sorry, something just went wrong in Launchpad.
We’ve recorded what happened, and we’ll fix it as soon as possible. Apologies for the inconvenience.
(Error ID: OOPS-1587A903)

There must be something strange about the entry for "<email address hidden>" that's stopping merging or email adding from working. Please can you fix it?

thanks,
Dave

Revision history for this message
Best Steve McInerney (spm) said :
#2

ew. That's a subtle nasty one.
I'll create a separate bug report; gist is that the @biff address belongs to a 'never activated' account; stuck in limbo.

Anyway that doesn't solve your problem here; I've reset that old account to deliberately break the email address, so the @biff one should be free for you to assign to your dh3 account.

See how that goes?

Cheers!
- Steve

Revision history for this message
Dave Holland (dh3) said :
#3

Thanks - that's done the trick. I was able to add the @biff address successfully.

Cheers,
Dave

Revision history for this message
Dave Holland (dh3) said :
#4

Thanks Steve McInerney, that solved my question.